Is it ok to write “Mr. X (the patient) said to me”, “told me”, “mentioned to me”, etc or is it better to not and do a different narrative approach? I included a part of what I’m doing so you guys can really understand me:
HE SAID that if ever he would be subjected to pain or discomfort while in the hospital, it would be nice if the nurse or whoever can simply provide him his pain medication. When it comes to getting enough rest or sleep, HE TOLD ME that he’s an insomniac since.
I hope you guys can also help me by suggesting on the best approach on how to do this. Thank you very much in advance.
Translate Post: 
I would keep both the confidentiality and credibility intact by saying, “An elderly male patient requested…….” or “I was told by one female teen patient…….” You can also vary this with, “……while most patients who are burn victims……….” and the like. Good luck to you.